At Polish Emporium by Golden Lizard we value our customers satisfaction and strive to provide the best shopping experience possible. As part of our commitment to exceptional service, we have a 30-day refund/damage policy in place. This policy covers returns, refunds, and damages for eligible purchases made on our website. Please read the following guidelines carefully to understand the process:
Eligibility for Refunds and Returns:
To be eligible for a refund or return, the product must be in its original condition, unopened, and unused. The request for a refund or return must be initiated within 30 days from the date of delivery.
Refund Process:
Once your return is received and inspected, we will send you an email notification to confirm the acceptance or rejection of your refund request. If your refund is approved, it will be processed within 3 working daysand credited back to the original payment method used during the purchase.
Return Shipping:
For returns due to change of mind or non-damaged products, the customer is responsible for return shipping costs. In the case of damaged or faulty products, we will provide a prepaid return shipping label.
Damaged or Faulty Products:
If you receive a damaged or faulty product, please contact our team within 48 hours of delivery with photographic evidence of the damage. Our team will assess the damage and provide further instructions on returning the product for a replacement or refund.
Non-Returnable Items:
Some items are non-returnable for hygiene or safety reasons. These may include but are not limited to food items, perishable goods, and personalized products. Please check the product description for return eligibility.
Exchange Policy:
At this time, we do not offer direct product exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired product.
Refund for Sale Items:
Sale items are not eligible for refunds under this policy.
Cancellation of Orders:
If you wish to cancel your order before it has been shipped, please contact us immediately. If the order has already been dispatched, it will be treated as a return, and the standard refund policy will apply.
Please note that this policy applies to purchases made on our website [www.youronlineshop.com] only. For any additional questions or assistance, please contact our customer service team at spirits@goldenlizard.com.au.
Polish Emporium by Golden Lizard reserves the right to amend this policy at any time without prior notice. Changes will be effective for any orders placed after the policy update.
Under the liqueur Control Reform Act 1998 it is an offence to supply alcohol to a person under the age of 18 years (penalty exceeds $8,000) or for a person under the age of 18 years to purchase or receive liqueur (penalty exceeds $700)
